After you place your order, your Mystery Box will be processed within 1–3 business days. Once shipped, you’ll receive a tracking number via email. Just sit back and wait for your surprise to arrive!

No, that’s the fun part! All Mystery Boxes are randomly packed, so you won’t know which toy you’ll receive until you open it.

We do our best to avoid duplicates when multiple boxes are purchased in a single order, but due to the random nature of selection, duplicates may still occur. Besides, ordering more boxes also increases your chances of receiving one of the higher-value toys.

Due to the nature of the mystery box, we do not accept returns or exchanges on these items. However, all items are covered under our standard 1-year warranty.

Absolutely! All toys in the Mystery Box are brand new, safe, and meet the same quality standards as our regular products.

No, the Mystery Box is already heavily discounted and cannot be combined with other offers or promo codes.

Yes, all toys from the Mystery Box are covered by 1-year warranty. If there are any quality or manufacturing defects, please contact us within the warranty period for a solution.