Frequently Asked Questions

We understand that some situations may change unexpectedly. If you need to make a change or cancel your order, please contact us at support@sainsmartjr.com as soon as possible. We'll do our best to accommodate your request.

Yes. All of our toys undergo strict safety testing and meet the following standards: • ASTM (U.S. Toy Safety Standard) • CPSIA (U.S. Consumer Product Safety Improvement Act) • FSC® Certified (responsibly sourced wood from sustainable forests) These certifications ensure our toys are safe in materials, design, and durability, and that our wooden products come from environmentally responsible and ethically managed sources. We use only non-toxic, eco-friendly materials, so children can play safely and parents can buy with confidence.

We offer a 1-year warranty for products purchased directly from our official website. If you experience any issues covered under the warranty, please contact us at support@sainsmartjr.com.

Return shipping costs depend on the reason for the return. If the return is due to a product defect or an error on our part, we will cover the return shipping. However, if the return is for personal reasons, the customer is responsible for the return shipping cost.

Payment failures can occur for various reasons, such as incorrect billing details, temporary issues with the system, or the payment service provider. We recommend checking your payment information and trying again. If the issue persists, please contact your payment service provider for assistance or use other payment methods.

You can reach our customer support team by emailing us at support@sainsmartjr.com. We will respond to you within 1–2 business days.

We take your privacy and data security very seriously. All personal information you provide is encrypted and stored securely following industry best practices. We never share your information with third parties without your consent, and we use it only to process your orders and improve your experience.